Great customer service all around!!! They truly care about there customers!!!
I just purchased a car from this dealership this weekend, with Juan, the sales rep. Let me first start off by saying I was in a pretty awful spot. I was VERY upside down on my existing car loan, and do not have incredible credit (not awful by any means!). Anyway, I went car searching last August, and went to 5 different dealerships in Fort Collins. All I will say about that is that the 8 HOUR day ended in angry tears. I just happened to send an inquiry on Thursday night, an hour before closing, by internet to Honda of Greeley. Within minutes, Juan had called. He got right down to business, listened to and HEARD the situation and what I was looking for. He found the most perfect car within 20 minutes, then he did ALL of the credit info and bank authorizations remotely. I went in on Saturday morning, test drove the car, and signed paperwork. He made sure to have everything solidified before I even got there on Saturday morning!!! The finance man, Ricardo, seemed transparent and open to my questions and concerns. He didn't try to BS his way through any of it and was genuine in trying to explain everything. It was seriously the most efficient, least pressured, EASIEST experience I have ever had at a dealership. KUDOS!!!!! There are only 2 TINY complaints I have, the first being that the new car was not detailed inside very well. The dash and middle consoles were sticky and streaky and just not what you imagine a car driving off the lot would look like, but seriously not a huge deal. Secondly, they gave me the car with the gas on E. I had to stop to get gas half way back to Fort Collins. Other than that, seriously, I have not one bad word to say. Great customer service! I will never buy a car anywhere else again.
I bought my Civic here in November 2016, and this past Friday had to bring it in due to the "low tire pressure" error I got on my way home. I was blown away by the amazing customer service here with the services department! Nick was awesome and helped me out at the end of the day with what turned out to be a much more serious issue (my tire had a nail in it!). Nick was happy to get it fixed even though they were near closing, and patched my tire free of charge. He was super gracious and really made me glad I got my Honda here - I will definitely continue to get services done here just because of this experience! Thank you!
Casey was great to work with, from the initial call to the dealer, to the efficient manner in which he got us in and out. The negotiation process was low pressure and friendly. Thanks for your great customer service.
Aside the service managers attitude I absolutely love getting my car done here. I feel like I'm getting a good price and quality work. It's a good feeling when you know someone's not trying to rip you off big shout out to Nick, Ruben and the shuttle driver whom I always forget his name.
This is one of the best dealers we have bought from. After looking in Loveland, Fort Collins and other Greeley dealerships we ended up coming back here because of the inventory and staff. Casey was very knowledgeable and honest about the choices we had and ended up steering us toward a car that we Read More...
If you are looking for a sales person, Casey is definitely the guy to go to. Very knowledgeable and helpful! Thank you, Casey! We love our new van.
The vehicle we were considering was already cleaned & ready for our test drive when we arrived - the whole process only took about 2 hours from test drive to driving our 2015 Mazda 5 home. We were lucky enough to have done our loan online but the customer service at the dealership was fantastic-than Read More...
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